Returns & Refunds
We want you to love your purchase. Here's our return and refund policy.
Return Policy
30-Day Returns
Return most items within 30 days of delivery for a full refund.
Original Condition
Items must be unused and in original packaging.
Fast Refunds
Refunds processed within 5-7 business days of receiving the return.
Eligible for Return
Returnable Items
- Ready-made furniture in stock
- Home decor and accessories
- Unopened/unused items
- Items in original packaging
- Items with manufacturing defects
Non-Returnable Items
- Custom-made furniture
- Personalized or engraved items
- Items marked as "Final Sale"
- Used or damaged items (by customer)
- Items without original packaging
How to Initiate a Return
- 1
Contact Support
Visit our support page and submit a return request with your order number.
- 2
Receive Return Authorization
We'll review your request and send you a Return Merchandise Authorization (RMA) number and shipping instructions.
- 3
Pack & Ship
Pack the item securely in its original packaging and ship it to our return center using the provided label.
- 4
Receive Your Refund
Once we receive and inspect your return, we'll process your refund to the original payment method.
Refund Information
Processing Time
Refunds are processed within 5-7 business days after we receive your return. It may take an additional 3-5 business days for the refund to appear on your statement.
Refund Method
Refunds are issued to the original payment method used for the purchase.
Shipping Costs
Original shipping costs are non-refundable. Return shipping is the responsibility of the customer, except for defective or damaged items.
Restocking Fee
Large furniture items may be subject to a 15% restocking fee to cover handling and inspection costs.
Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect:
- Report the issue within 48 hours of delivery
- Provide photos of the damage or defect
- We'll cover return shipping costs
- Choose between a replacement or full refund
- No restocking fee applies
Custom & Made-to-Order Items
Custom furniture and personalized items are made specifically for you and cannot be returned. However:
- Manufacturing defects are still covered under warranty
- You can cancel within 24 hours of placing the order
- After production begins, a 50% cancellation fee applies
- We work with you to ensure the design meets your expectations before production
Need to start a return?
Visit our support page to submit a return request or contact us at support@luxesaver.com.